Refund Policy
Effective Date: June 6, 2026
Final sale policy
All service sales are final after completion and departure
All lash extension, lash fill, lash lift, tint, brow, waxing, facial, esthetic, cosmetic, removal, touch-up, consultation, and related beauty service sales at Elegant Lashes by Katie are final and non-refundable once the service is completed and you leave the salon, except as required by law.
This Refund Policy works with our Terms of Service, 3-Day Fix Policy, and any signed Beauty Services Consent, Waiver, Release & Arbitration Agreement that applies to your appointment.
The 3-Day Fix Policy is the main page for service approval, reference-photo expectations, accurate client information, technician-specific final-inspection terms, management discretion, and courtesy fix eligibility.
No Guaranteed Outcome
No result, appearance, fullness, style match, retention period, comfort level, timing, compatibility, or outcome is guaranteed. Results may vary based on natural lashes, skin chemistry, eye shape, lash density, lash health, service selected, safe styling limits, aftercare, lifestyle, products used, weather, medications, undisclosed conditions, prior services, and individual reactions.
Dissatisfaction with a selected or approved style, a reference photo not matching exactly, normal lash shedding, retention variation, personal preference changes, or wanting a different length, curl, fullness, design, or look does not create a refund right.
Fixes Are Courtesy Reviews, Not Refunds
A qualifying visible application concern may be reviewed under our 3-Day Fix Policy. A fix is a salon-approved courtesy adjustment for a qualifying concern; it is not a refund, cash value, credit, full redesign, extra fill, or guarantee of a different result.
If management approves a courtesy fix, complimentary removal, credit, discount, re-service, refund, or other accommodation, that decision is discretionary and does not create a future obligation or change the final-sale policy.
Allergic Reactions and Safety Concerns
Allergic reactions, sensitivities, irritation, redness, swelling, itching, watering, dryness, pain, discomfort, infection concerns, skin lifting, or other health or safety concerns can occur even when reasonable care is used. These concerns do not qualify for a refund except as required by law.
If you experience symptoms, contact us promptly and seek medical attention when appropriate. Salon staff are not medical professionals and cannot diagnose or provide medical clearance.
For qualifying allergic reactions or sensitivities, management may offer complimentary removal at its discretion. Complimentary removal is not a refund, compensation, admission of fault, or guarantee that symptoms will resolve.
Client Information, Conduct, and Aftercare
We rely on accurate client information about allergies, sensitivities, medications, skin and eye conditions, recent procedures, prior reactions, product use, prior services, pregnancy, aftercare, and anything else that could affect comfort, safety, healing, or results.
False, incomplete, or misleading information may result in denial of any refund, courtesy fix, complimentary removal, credit, or adjustment request to the fullest extent allowed by law.
Refunds or courtesy adjustments are not provided for issues caused by movement, distraction, talking, phone use, failure to follow instructions, improper aftercare, picking, pulling, rubbing, sleeping habits, makeup, oil, water, steam, incompatible products, self-removal attempts, outside salon work, or home treatments.
Products, Packages, Memberships, Deposits, and Tips
- Retail products, packages, memberships, deposits, fees, promotions, and gift cards may have separate terms disclosed at purchase or required by applicable law.
- Tips and gratuities are optional, voluntary appreciation for service. Once given, tips are final and are not refundable, credited, or applied toward a future service except as required by law.
- Gift cards and gift certificates are handled according to applicable California law and any terms disclosed at purchase.
- Third-party booking, payment, gift card, promotional, financing, or marketplace platforms may apply their own policies and fees.
How to Raise a Concern
If you have a concern about a service, tell your technician or management before leaving the salon whenever possible. If the concern arises after departure, contact us promptly by text or phone. Fix-related requests must follow the notice, return, approval, and timing requirements in our 3-Day Fix Policy.
For safety concerns, tell us what happened, when symptoms began, what products or aftercare were used, and whether you have sought medical advice. We may request photos, appointment details, service notes, or an in-salon review when appropriate.
California Law
Nothing in this Refund Policy limits rights, remedies, or protections that cannot be waived under California law. If any part of this policy conflicts with applicable law, the law controls.