Text us first
Text 657-334-9919 as soon as possible. Fix appointments cannot be booked online.
3-Day Fix Policy
Effective Date: June 13, 2026
We will review qualifying visible application concerns if you contact us within 3 calendar days and management approves a coordinated return.
How to request a fix
Fix requests start by text so management can review the appointment and coordinate the next step.
Send the useful details
Include your name, original appointment date, location, technician, concern, and photos if management requests them.
Return only after approval
If approved, return for the approved fix appointment inside the policy window when available, or another documented time management approves.
The 3-calendar-day window
Day 1 is the day after your appointment. Day 3 ends at the posted closing time for that salon location.
Appointment day
Day 0
Original service date.
Day 1
The next calendar day
The review window starts.
Day 2
Keep in contact
We coordinate approved timing.
Day 3
Posted closing time
Requests must be in before the location closes.
Notice alone does not guarantee approval, extend the policy window, or create a refund right.
What may qualify and what is not covered
Management reviews the original appointment, timing, communication, photos when requested, and whether the concern is a visible application issue.
May qualify
- A visible application concern from the original appointment.
- Noticeable gaps, uneven coverage, patchiness, odd placement, or lashes sitting incorrectly soon after service.
- A concern reported by text within 3 calendar days after the original appointment date.
- A concern we can reasonably review from appointment details, photos when requested, or an in-salon evaluation.
- One management-approved courtesy adjustment completed inside available policy timing or another documented management-approved time.
Not covered
- Changing the style, length, curl, fullness, design, or look you chose or approved.
- Expecting an exact match to a reference photo, menu photo, social post, or prior set.
- Normal lash shedding, natural lash cycle changes, retention variation, or wanting an extra fill.
- Aftercare or lifestyle causes, including sleeping habits, rubbing, picking, pulling, makeup, oil, water, steam, or outside products.
- Movement, distraction, talking, phone use, sneezing, or failure to follow service instructions.
- Work from another salon, self-removal, home treatments, or lashes changed after the original appointment.
- Late arrivals, mini fills, partial fills, shortened fills, modified sets, or other time-limited services caused by lateness.
- Final-inspection-only technician appointments, unless management documents an exception.
- Safety, allergic, medical, refund, payment, charge, review, or non-service disputes handled under separate terms.
Every set is different. Management may approve, deny, or document a one-time exception at its discretion, except where applicable law requires otherwise.
Before you leave vs after you leave
The page is strict here because this is where most confusion happens.
Before service
Approve the plan
Choose the service, style, length, curl, fullness, design, and reference direction before work begins.
Before you leave
Inspect the visible result
If something visible looks wrong before departure, tell your technician or management before you leave.
After you leave
Report new concerns fast
If a concern appears after departure, text within the 3-calendar-day window so management can review it.
If a visible concern exists before you leave and you do not tell your technician or management, the completed look is treated as approved. If a concern appears after you leave, contact us promptly within the 3-calendar-day window.
Separate issues, handled separately
These topics matter, but they are not the same thing as a 3-day courtesy fix.
Late arrivals
If lateness shortens or changes the appointment, the result may not qualify for a courtesy fix.
Final-inspection-only technicians
Some technicians require concerns to be raised before payment and before leaving the salon.
Safety and allergic reactions
Health, irritation, allergy, or medical concerns are separate. Contact us promptly and seek medical attention when appropriate.
Reference photos
Photos are inspiration only. Results vary with natural lashes, eye shape, lash health, safe styling limits, and aftercare.
Accurate information
False, incomplete, or misleading information may lead management to deny a fix, removal, refund, credit, or adjustment request.
Final sale and no refund right
After service is completed and you leave, service sales and tips are final except as required by law.
This Fix Policy works with our Terms of Service, Cancellation Policy, Refund Policy, and any signed or electronically accepted Beauty Services Consent, Waiver, Release & Arbitration Agreement, media authorization, or similar appointment-specific form that applies to your appointment.
A courtesy fix review does not override service-risk disclosures, health-disclosure duties, recorded-salon terms, media terms, final-sale terms, release terms, arbitration terms, or rights that cannot be waived under California law.
Let us review it the right way
Text first. We need the appointment details before a fix can be approved or scheduled.
Serving Orange County, CA