Reviewing after my second time here since I didn't want to base my review on one visit only. The first time I came, I was here for the new client fill as my go-to lashes place is farther from me now that I have moved and needed a closer place. I like the booking system since it's easy and online and shows you the available times for the technicians. For my first visit, I booked with Hanna for 6:15pm but wasn't serviced until 6:40pm and with Kim. I was confused, but just wanted my lashes done so I didn't bother. Luckily Kim did a great job as I was nervous since I was a client from my old place for a long time.
For my second visit today, I decided to give this place another chance since I was a bit upset from my first visit in regards to my appointment, but the location and lash work are great. I booked with Kim for 9:30am since I liked her work the first time I came, but was asked to come in at 10:20 instead - no biggie as I wasn't super busy in the morning anyway. I showed up at 10:15am and wasn't serviced until 10:30 and got a different technician, not Kim. I read the other reviews and I guess this is common where you end up getting somebody else and is never on time.
Anyway, my 2nd fill is pretty and I believe two different girls were working on me. I didn't mind as I just wanted my lashes to be done in a reasonable amount of time. I ended up loving my lashes as they are more wispy and will most likely stick to this style when I come back. I am sure all the ladies are great at their craft, but if there was a person I trust and I didn't get her, I would be pretty upset. Same thing goes for the appointment time - I would be upset too if I had somewhere to be at a specific time and I wasn't serviced for the time I booked. I am sure there will be a day where I will finally have a go-to tech since I am new at this establishment so I hope this practice can change. Other than that, they are doing great and I am glad there is a place near me for my lashes!