Policies

Policies

All clients are required to sign a waiver liability. Please click on the link below to fill out this form before the start of your appointment.

https://form.jotform.com/201676597312157

Please keep in mind that your appointment can be subjected to change during this time of uncertainty. We will notify you of all changes made to your appointment. Thank you for understanding!


$10 discount when paying with cash

There is a $10 special discount when paid with cash. Please check our price menu to see what is available for the cash discount and what is not.


Under 3 Days Fix Policy: 

Here at Elegant Lashes, your satisfaction is our number one priority. If in any circumstance you are not 100% happy with the results, please contact us by call/text to make an appointment for your fix. If you happen to have an allergic reaction in which you will experience clear signs of puffiness and discomfort, please let us know right away and we will remove your lashes for you. Allergic reactions are not qualified for a refund. If you are experiencing excessive fall-out within the first few days, please contact us and book your fix appointment within the time required range (3 days). 


Information to consider before your appointment:

1. The service will take roughly 1.5-2 hours long. Please be patient with your technician during the first few weeks of reopening as they are still getting back to their 

2. Please do not wear mascara to the appointment and cleanse eyes before coming in. We do have supplies, please ask the front desk when in need of make-up remover.

3. You will not be able to get your lashes wet for 12-24 hours after your appointment so please plan accordingly. 

4. Bring your headphones and prepare for a nap! 

5. We recommend that you bring a blanket for comfort as we are not providing any linens. 


General Rules and Policies

1. Silence your phone for the duration of your appointment.

2. The duration of your appointment will be up to 1.5-2 hours so please plan accordingly. 

3. We cannot guarantee your requested technician if you arrive late. 

4. Please call or text us if you are running behind in order to avoid cancellation/late fees. 

5. Please understand that every technician takes all the time they need in order to give their clients the best-looking lashes. Expect wait times of 15 minutes. We have free Wifi available to you. 

6. You have up to 48 hours to let us know if you are not satisfied with your lashes. If possible, please let us know before you leave as we can always make adjustments or corrections after your appointment is over. 

7. Please ensure that you and your technician agree on service, style, length, and price before the application begins. Please DO NOT expect your lashes to look exactly like a certain picture. The pictures are there to help us to learn more about your preferences. 

8. Your appointment will not be taken if you do not confirm your appointment through our automatic confirmation system one hour before the start of your booked appointment. We do take extra steps and will text/call to make sure that you are coming.